Book coaching & analysis sprint

A single challenge or a list of multiple topics - I’m ready to assist you in your search for answers.

With over two decades of experience launching, building, defining, and staffing support organizations, you’ll receive real world, practical, knowledge - not untried theoretical advice.

Typical Subjects:

  • Defining SLAs

  • Queue Management

  • Case Management

  • CRM deployment & Third Party Partners

  • BPO Strategy and General Questions

  • Staffing & Recruiting

  • Retention

  • Account Management

  • Team Structures & Processes

  • Telephony Systems, Call Routing, Handoffs

  • Surveys, CSAT, NPS, eNPS

  • Employee topics: OKRs, 1:1s, coaching & feedback

  • How to collect the right data & understand what it means

  • Evaluations - Company & Personal

  • Other general topics