Inquire about an advisory & mentoring Engagement

Two decades of experience building, growing, enhancing, and leading Customer Support, Operations, and Success organizations.

Building teams from scratch to 800+, both onshore and offshore, I have executed for hypergrowth start-ups to large corporations downsizing to stay in business.

No scenario is off limits for me - I have lead organizations at all stages of the business lifecycle.

If you’re interested in working with me, please fill out the form on this page and I’ll respond to you within 48 hours.

For more information, scroll through the topics below for ideas on how I can help you.

  • Staff it.

    Have junior leaders that need development or coaching? Maybe you’re not ready to hire an executive to move to the next level but you need the experience? I can work with your existing leadership to develop, outline, and plan how to set goals, focus on the right outcomes and move forward for a fraction of what an FTE executive would cost.

  • Build it.

    Don’t know where to start? Need assistance on developing a customer experience? It costs 6-7 times as much to gain new customers as it does to keep them. Your support departments need to be dialed in or you’re losing revenue no matter how good your product or sales may be.

  • Grow it.

    From hyper-growth to a steady stream of new customers, I can help you plan and deploy the systems you’ll need to be successful. Make sure you do not fall behind the support curve while your business becomes successful. I’ve been there - done that.

  • Enhance it.

    Adding new tools such as CRMs, telephony, live chat, marketing, or BI? First time using a consultant or partner? Let me help you navigate these negotiations and projects to avoid pitfalls and stay on budget and on time.

  • Understand it.

    Are you capturing the right KPIs? What is your customer data and interactions telling you? How do you execute against it? Explore and learn what your data is telling you - and how to provide those next steps to a world class experience.

  • Fix it.

    Underperforming departments, long response times, churning customers, complaints, technology gaps. From technology to workflow, I’ve helped rectify, replace, and retrain organizations experiencing these issues.